Where Medical Device Operations Break Down

Medical device supply chains are complex, regulated, and unforgiving when failures occur.

  • Complex Kitting & Fulfillment Requirements

    High SKU counts, evolving product configurations, and physician or patient-specific needs strain internal teams. Managing pick/pack/ship alongside kitting adds further operational burden — especially across U.S. and European markets.

  • Time-Critical Delivery Failures

    Delays impact more than operations — they affect patient care. Whether it’s a missed implant delivery, delayed CGM shipment, or unavailable care product, service disruptions erode trust and outcomes.

  • Compliance & Traceability Gaps

    FDA, MDR, and UDI requirements increase documentation complexity, creating risk across audits, reporting, and product recalls.

  • Fragmented Vendor Landscape

    Multiple vendors for logistics, kitting, and print create accountability gaps, slower response times, and inconsistent performance.

How BioTouch Solves It

We unify logistics, kitting, and fulfillment into a single, compliant infrastructure — giving you visibility, control, and scalability across your entire device lifecycle.

Device Kitting & Fulfillment

Streamline operations with integrated kitting and distribution designed for accuracy, flexibility, and compliance.

  • Custom and standard kit configurations
  • Pick, pack, and ship capabilities for finished goods and components
  • Component sourcing and inventory management
  • ISO 13485-compliant assembly processes
  • Lot tracking, serialization, and UDI support

Specialty Logistics for Medical Devices

Move critical devices through your supply chain with confidence — from distribution centers to care settings and end users.

  • Dedicated healthcare courier network for time-sensitive deliveries
  • Stat, same-day, scheduled, and parcel shipping options
  • Direct-to-provider, clinic, and patient delivery models
  • Chain-of-custody tracking and documentation
  • Real-time GPS tracking and proof of delivery
  • Temperature-sensitive and controlled transport

Regulatory-Compliant Print & Labeling

Ensure every product ships with accurate, compliant documentation and materials — on demand.

  • Device and package labeling (UDI, IFU, barcoding)
  • Regulatory documentation and inserts
  • Sales and field team collateral
  • On-demand print fulfillment via online portal
  • Variable data printing for personalization and traceability

Supporting the Full Spectrum of Medical Devices

CGM Website

We support a wide range of regulated products across healthcare and home-use environments, including:

  • Diagnostic Devices
  • Ostomy and continence care products
  • Active Implantable Devices
  • Implantable Devices
  • InVitro Diagnostics
  • Orthopedic Devices
  • Cardiac Rhythm Management Devices
  • Diabetes Care Devices (incl. Continuous glucose monitors)
  • Surgical 
  • Wearables / Remote Patient Monitoring
  • Surgical Instruments
  • Laboratory/Testing Products
  • General Medical Devices

Why BioTouch?

Healthcare logistics takes precision, traceability, and a partner who understands what's at stake. BioTouch unifies fulfillment, compliance, and support under one team — so you can scale without compromising quality.

  • U.S. & Global Capabilities

    With facilities and courier networks across the United States and European operations, BioTouch scales with your distribution footprint — wherever your devices need to go.

  • Compliance Built Into Every Step

    ISO 13485 certification, FDA registration, HIPAA, and GDPR compliance are embedded into every fulfillment workflow — ensuring accuracy, traceability, and consistency across every product that moves through our facility.

  • Flexible, Scalable Fulfillment

    Support providers, distributors, and direct-to-patient delivery models across product lines, regions, and volumes — with the infrastructure to grow as your business grows.

  • One Partner. Total Accountability.

    Logistics, kitting, and print unified under a single operational team — one vendor accountable for one standard of performance across your entire device supply chain.